NATUROPATHY • HERBAL MEDICINE • WHOLEFOOD NUTRITION

Terms & Conditions

Introduction

This website, https://smithandconaturopathic.com/ is owned and operated by Smith & Co Naturopathic Medicine ABN:14071180765. If you have any questions or need further information, please contact:

Samantha Smith
9 Rosslyn Street
West Leederville 6007

0412 760 329

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your rights and obligations.

When you visit this website and/or use my services you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase services from me.

These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

All services advertised on this website are offered in compliance with Australian Consumer Law.

Website Content Disclaimer

On this website you will find information on the services I provide, general information on health related topics and links to further information if of interest. This information is provided solely for the purpose of public education and to highlight the areas of interest that are important to my work so you can determine if you wish to engage my services.

Content Policy

I take care to provide valuable information but I cannot be responsible for the use that you make of that information.

Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances.

There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services.

While I have taken all reasonable care to ensure that the information I provide is accurate, relevant and up-to-date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness error or currency.

I may modify the content provided on this website at any time, including altering or deleting it without notice.

Visitor Responsibilities

Your Health is your responsibility. Information on this website should not be substituted for advice in person from your chosen health care professional. Smith & Co Naturopathic takes no responsibility for consequences arising from the improper application of information on this site. Blog posts are dated and reflect information correct to my best knowledge at the time of publication.

External Links

This website contains links to other websites but these links do not constitute endorsement of the information on those sites. I am not responsible for the content of external websites

Disclaimer for Services

The terms and conditions in this document apply to my primary service which is private naturopathic consultation unless alternative terms are explicitly stated.

I offer private naturopathic consultations face to face, via phone or online. I offer these services to complement your primary care –  to educate and empower you, to advocate for adjunct support should your health (in my opinion) need it.

My Qualifications and Responsibility

Advanced Diploma of Naturopathy

Master of Women’s Health Care

Bachelor of Environmental Science (Biology)

I take my role as a complementary health care provider seriously and participate in continuous practicing education for example, via independent education providers, on occasion industry sponsored educational events, journal subscriptions and as a graduate mentor. I understand the limitations of naturopathic practice and operate within these boundaries.

Your health is your responsibility. The diagnosis and treatment of any illness should always be made in consultation with a health care practitioner. Information on this site should not be should not be regarded as specific treatment advice.

Important Information

Naturopathic health care has diagnostic limitations and after your interaction with me, I may request that you seek consultation with a medical practitioner or allied health service to ensure best practice.

If you have been diagnosed with a specific condition and/or had investigations performed, bringing copies of those with you to your first appointment is greatly appreciated and enables a thorough, objective case to be taken

Waiver of Liability

While I make all reasonable efforts to ensure that my services meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

Intellectual Property

Copyright

You must not use the content or copies of the content provided on this website in

connection with any business or commercial enterprise. You are welcome to share blog posts or other publicly available content through social media, but you must respectfully provide a link back to this website. If you are a student participating in my mentoring course, content may be printed or downloaded to a local device for your personal and non-commercial use only.

Payment Terms

You agree to pay the consultation price specified on the website at the time of service. For those collecting prescriptions with prior arrangement, payment is required as specified on provided invoice. For those receiving orders via post, postage charges will be paid by you. Amounts are stated in Australian dollars. Consultations are GST- exempt, however, all prescriptions incur GST. Smith & Co accepts Mastercard, Visa, AMEX, bank issued EFTPOS cards. No record of credit card details are kept by Smith & Co Naturopathic Medicine.

Delivery & Shipping

Prescriptions can be sent with prior arrangement via Australia Posts prepaid Parcel Post satchels or Express Post Satchels to ensure tracking. I aim to dispatch all orders within 24 hours, but I cannot be held responsible for courier delays and circumstances out of my control.

Appointment Policies

All consultations are by appointment only. Smith & Co Naturopathic is the private practice of self-employed naturopath, Samantha Smith. This is a busy practice with a wait list and last minute cancellations mean a loss of income and missed opportunities for other patients. In the spirt of mutual respect, please notify me if you cannot make your appointment. Smith & Co Naturopathic has a 48 hour cancellation policy and you will be invoiced for 50% of the consultation fee if you fail to notify without reasonable circumstances. Accepting an appointment is acknowledgement of this cancellation policy.

Refund Policy & Consumer Guarantees

No refund can be offered for services already provided however, if you wish to forward any complaint about advice offered to you I welcome your correspondence and would work towards finding a satisfactory outcome for both parties. If any product purchased from my clinic and under my advice is in any way damaged or faulty please notify me as soon as possible so I can contact the manufacturer and provide a refund or exchange. Change of mind or objections to the taste of a prescription are not grounds for refund or exchange.

Order fulfillment

I cannot guarantee that I will have all elements of an intended prescription at the time your consultation is provided. You will be notified when it is back in stock and arrangements will be made for its collection. In the event a product is  discontinued efforts to source an equivalent will be made. The posting of out of stock items will be at the clients expense.

Unforeseen circumstances

In the event I am unable to attend our scheduled appointment due to illness or unforeseen circumstances, you will be notified with a much notice as possible and your appointment rescheduled as soon as possible to a date that suits both parties. If consulting online and our connection is unstable, your time will be honored and the consultation transferred to phone.

I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise, however, even if there is a major problem,

my liability is strictly limited to:

– replacing the goods or providing the services again; or

– if I am unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.

Respectful Communication

Comments Policy & Responsible engagement

I reserve the right to delete any comments on my website or social media accounts which is rude, offensive or which I deem to be unacceptable. In the event you are unhappy with the services provided, I request you contact me first before leaving public negative feedback.

Jurisdiction & Dispute Resolution

Negotiation

If you have any concerns, issues or complaints arising out of your use of this website, my products or services, or these terms and conditions, you agree to communicate with me with the intention of making a genuine effort to seek mutual resolution, and trying to resolve the dispute through negotiation and discussion

Mediation

If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking online dispute resolution or mediation by telephone if we are not both in Western Australia, Australia.

The mediator is to be appointed by agreement between us or, failing agreement within twenty-one (21) days of the first notification of the dispute, the person initiating the dispute will seek the appointment of a dispute resolution professional by the Resolution Institute: https://www.resolution.institute/resolving-disputes/get-a-professional. The Resolution Institute Mediation Rules shall apply to the mediation and we agree to share the costs of mediation equally between us.

We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

Non-disparagement

We both agree that we shall not publicly or privately disparage each other or anyone connected with the other’s business, but rather shall act in good faith to refrain from any conduct or communication which might reasonably be expected to negatively interfere with the business and/or personal interests of each other.